M365 Support Specialist & IT Analyst
Dharmik Pandya
Hi, it’s nice to e-meet you. Thank you for visiting my website. I am a professional IT Technician who is deeply in love with technology.
My Experience
My Experience
Every day is a new chapter in the world of IT which I have the opportunity to explore and learn.
Computers have been the best part of my life ever since my father bought me one when I was in 11th grade. It changed my life completely. Since then, I have been fascinated with technology and explore its wonders every single day. My passion for gaining technical knowledge has never stopped.
After graduating from Rowan University with a B.S. in Computer Science. I got a wonderful opportunity at Green Technology Services to work as an IT Technician, which helped me kick start my career in the real IT world. My position at Green Tech has helped me grow more and understand how technology revolves around medium to large scale businesses.
BMO Financial Group
Sr Microsoft 365 support specialist
2022 – Present
Green Technology Services
Service Desk Coordinator & IT Technician II
Leading & managing a team of 5-6 technicians. Training junior tech(s) and handling ticket escalations.
2020 – 2022
Green Technology Services
IT Technician
Troubleshooting, repairing and maintaining hardware & software components for customers.
2018 – 2020
Green Technology Services
Web Developer – Intern
Development and maintenance of websites using the WordPress platform.
2019 – 2020
My Skills
“Knowledge is not skill. Knowledge plus ten thousand times is skill.”
–Shinichi Suzuki
- Technical Support
- IT Soft Skills
- Web Development
Technical Support
- Troubleshooting any technical issues
- Diagnosing and repairing faulty machines
- Identifying hardware and software solutions
- Supporting the roll-out of new applications
- Managing multiple computers
IT Soft Skills
- Multitasking
- Research Solutions
- Negotiating with customers
- Delivering the promise
- Investigating vulnerabilities
Web Development
- Designing and editing frontend
- Updating information on user’s request
- Troubleshooting content issues
- Creating the website architecture
Awards & Education
Conestoga College
IT Infrastructure
December 2021
Green Technology Services
The employee of the Year
Awarded the best employee of the year 2019
December 2019
Rowan University
B.S. Computer Science
Achieved my BS in computer science
December 2017
Certifications
Microsoft
Microsoft 365 Certified: Teams Administrator Associate
Associate-level certification helps me take a deep dive into one of the most essential MS products, Teams. This certification gives me the knowledge to fully implement Teams in any organization with best practices.
May 2022
Microsoft
Microsoft Certified: Identity and Access Administrator Associate
Associate-level certification helps me take a deep dive into Azure AD. Allowing me to understand how to administer users and different admin roles.
March 2022
Microsoft
MS Certified: Azure Fundamentals
Introductory certification to get me started with MS Azure. This certification gives me basic knowledge on tools and solution that can be applied to fulfil an organizational need.
February 2022
Microsoft
MS 365 Certified: Fundamentals
Introductory certification to get me started with MS 365. Certification gives me knowledge on what tools and plans fit best for a given requirement for any organization.
January 2022
Amazon Web Services
AWS Certified Solutions Architect – Associate
2nd level cloud certification which gives me insight on how to utilize AWS console to get the best out of it. It was a quarantine project that I started and it has opened my interest in Cloud infrastructure.
September 2020
edX
Introduction to Linux
Learned fundamentals of Linux with LinuxFoundationX
September 2018